Tea : Due to the character of our products, we can not accept return & refund of packaged tea and food.
Tea wares and goods : we accept returns, and issue gift card with the same amount of the purchased goods. Customers are to pay the postage for returns.
Please inform us about defects in products immediately via email. issagreentea@gmail.com. We will make exchange as soon as possible.
Most of our products are hand crafted, and have unique characters. We are more than welcome to tell you about exact condition of the each goods before shipping. Please leave the request in the checkout page.
